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Family Access now includes attendance information,
messages and class assignments organized with a visually appealing
calendar format. This format is available for grades K-12 with K-5
tracking attendance and 6-12 tracking attendance plus messages, class assignments
and grades.
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Q
~ What is Family Access?
A
~ Family Access is a web based tool designed to
enhance parent/guardian and school communication. Your use of the
Family Access website is voluntary.
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Q
~ Does Family Access cost money or is
there a fee that I have to pay?
A
~ Family Access is provided free as a service of the
Orting School District.
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Q
~ Can other people see my child's
personal information on Family Access?
A
~ Family Access is password protected. As long
as you keep your password safe it is highly unlikely that anyone else will
be able to access or view your child's personal information. Some parents may feel the desire to
share their password with their child in order to allow them to view
missing work. If you choose to do
this, please stress the importance of keeping this password secret from
friends.
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Q
~ Does Family Access create a lot of
extra work for school staff?
A
~ Family Access does create some extra work, but not
as much as you might think. In a nutshell, everything school staff
does is now done in "real time". For example, in the case
of attendance; we have always taken attendance, but now absences and
tardiness show up on Family Access almost as soon as the data is input.
The same is true for secondary report cards, the data that was used before
(and the same processes that were used before) will generate instant
results. In many ways, there is no "new" work, just
"different" work.
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New Q
~ Are all of Orting schools on Family
Access?
A
~ Yes. We opened up Family Access for all 6th 12th
grade families in October 2006. The
program was so successful that we were able to open it up for the entire
student body grades K-12 in February 2007.
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New Q~
I already have a Family Access account,
do I need to fill another form out for my children in K-5?
A
~
No. Your younger children are
automatically included in the account.
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New Q
~ I filled out the consent form and
listed all my children in the District; however I cant access information
on some of them.
A
~ If this happens, contact your childs building
secretary. There may be a need to
merge some records.
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Q
~ I have forgotten my user name and/or
lost my password, what should I do?
A
~On the Family Access Logon Screen you will have the
option to retrieve lost passwords via your email address that is on file
with the District. Please make sure to update your email address through
Family Access.
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New Q
~
I tried to retrieve my password via
email, but I do not receive it.
A
~
There could be several reasons
for this to happen; We might not have your correct address in our system,
call one of our secretaries to verify your information. Another scenario
could be that when you updated your email address, you entered two
addresses. The system can only read
ONE valid address. If you have
multiple addresses that you want us to know about, notify our secretaries
and they can enter the second address in another location.
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New Q
~ I entered my logon and password, but I
just cant get into the system.
A
~
One scenario: The user logon
name is made up of the first 5 letters of your last name, the first 3
letters of your first name and random 3 numbers IF your last name is not
five characters long then you will need to enter spaces to make up the
five characters. If you still cant
get in, call our secretaries and they might be able to help you.
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Q ~
I dont see yesterdays class assignments
or grades?
A
~
Our teachers have five days to
post grades and assignments. There
is also a teacher school email link so you can ask questions directly to
your childs teacher if you have questions about grades and assignments.
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Q
~ With all the talk about Internet
safety and security, how do I know Family Access is safe?
A
~ Family Access uses Secured Socket Layer (SSL)
encryption as the security layer for data presented on the Web. This
is the same encryption system used by sites that accept credit card
numbers and other personal data that must be secure. The District's
Family Access Administrator is responsible for setting security and access
to student records, as determined by District procedure. Each
individual, whether student, parent, or staff member, must be given a user
name and password and be designated as a member of a household linked to a
student in order to view Family Access information.
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Q -
When I log on to Family Access, I lose
my connection after three to five minutes. Why?
A
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Family Access has a default
security setting that will terminate your connection if your computer is
idle for longer than three to five minutes. This feature is designed
to protect against unauthorized access and can not be changed.
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Q ~
Why does it take so long for family
access to load on the Internet browser?
A
~
Depends what modem you are
using. Basically there are three
modems which are Dial-up, DSL, and Cable.
Dial-up is very slow, DSL is quicker than Dial-up, and the fastest
is DSL.
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Q
~ I can't get Family Access to work on
my computer; what should I do?
A
~ Family Access is a web based product, so it should
work on your computer like any other web based application. One thing you can check is to make sure
you have the right Family Access web site address, or URL;
http://family.orting.wa-k12.net
. You
can also access the Family Access web portal from the Orting School
District home page at: . Something else to check is to see if
your browser is compatible with the Family Access program by clicking the
link on the opening logon screen;
Web Browsers that work with this product.
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Q
~ What if I forget or lose my password to Family Access?
A
~ See the attachment above for retrieving passwords.
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